CONCIERGE
ELBOW, WRIST + HAND THERAPY
Specialized upper extremity care provided by a Certified Hand Therapist.
We treat surgical repairs, fractures, tendon and nerve injuries, arthritis, overuse conditions, and complex upper extremity pain. Sessions are 60 minutes of individualized evaluation and treatment. Care may include hands-on therapy, mobility restoration, strengthening, dry needling when appropriate, and functional retraining.
Your recovery is closely monitored, and you maintain direct access to your therapist between visits to ensure steady progress.
CONCIERGE
PHYSICAL THERAPY
Orthopedic rehabilitation delivered directly to your home or through secure telehealth. We treat spine and lower extremity conditions, including neck and back pain, hip and knee injuries, balance impairments, and post-surgical recovery. Each session is 60 minutes of focused, one-on-one care. Treatment may include manual therapy, movement analysis, strength training, neuromuscular reeducation, and progressive exercise. Because we are a private practice, your care is never dictated by insurance limitations. Your plan is built around your goals and your timeline.
​
Our Services
Concierge Therapy Delivered to Your Home Along the Connecticut Shoreline + Remotely
Virtual Services
FITNESS SERVICES
Full-body strength training programs designed by Physical and Occupational Therapists.These programs support recovery, injury prevention, and long-term performance. Accessible through our app, each plan includes guided instruction and therapist oversight.
Train confidently from home with professional guidance.
REMOTE WELLNESS SESSION
High-level orthopedic and hand wellness delivered virtually.
Remote sessions are ideal for clients outside our travel radius or those who prefer care from home. You receive the same detailed assessment, customized treatment plan, and follow-up support.
Expert care is not limited by geography.
​
How In-Person Care Works
Concierge treatment is provided in the setting of your choice including but not limited to your office, gym or home. We strive to stand apart from the traditional Physical Therapy Offices. Our luxury care model allows us to provide full hour sessions of one-on-one care with our therapists. We offer a combination of highly effective hands-on manual therapy techniques and a holistic approach to treat you as a unique individual and give you lasting results. We will bring all required equipment including weights, resistance bands or massage table. As an out of Network provider, your care will never be influenced by an insurance company, we work for you. All sessions are a flat rate with no hidden costs. You are in control of all follow up appointments and can book with us any time in the app. Our resolution oriented and personalized sessions allow you to be seen less frequently for in person care. Gain access to your therapist 24/7 for questions and support. We believe in extensive education throughout therapy, if you are fully informed on the reasons the pain developed, preventative measures are better understood. Receive custom exercise plans to continue to make progress even when not in session.
​
We work for you to help you feel your best. We aim to make therapy and health as convenient as possible.
​
Frequently Asked Questions:
​
What is concierge therapy?
Concierge therapy means your therapist comes directly to your home for one-on-one, personalized treatment. No driving, no waiting rooms, and no rushed appointments — just focused, 60-minute sessions designed around your goals, your home, and your lifestyle.
​
Do you take insurance?
Baytide Health is a private-pay practice. This allows us to provide longer sessions, personalized plans, and full therapist access without the limitations of insurance. Upon request, we can provide a superbill you may submit to your insurance for possible out-of-network reimbursement.
​
How long are sessions?
All in-home Physical Therapy, Occupational Therapy, and Hand Therapy sessions are 60 minutes.
Telehealth sessions run 45–60 minutes, depending on your needs.
​
Which towns do you serve?
We offer in-home concierge care along the eastern Connecticut shoreline, including:
Old Saybrook • Old Lyme • East Lyme • Waterford • Westbrook • Guilford • Mystic • Groton • Stonington • Niantic • Lyme
If you live nearby but don’t see your town listed, reach out — we may still be able to come to you.
What should I expect during my first visit?
Your initial session includes:
-
A full evaluation of your pain, injury, or mobility concern
-
A movement and/or upper-extremity assessment
-
Hands-on treatment
-
Exercise and mobility work tailored to your goals
-
A personalized home program
We begin treatment on day one so you leave the first session already feeling more confident and better informed.
Do you bring equipment to the home?
Yes. Your therapist travels with everything needed for treatment, including:
-
Mobile treatment tools
-
Exercise bands & equipment
-
Cupping tools
-
Dry needling (if indicated and appropriate)
Most patients are surprised how effective treatment can be using minimal equipment and expert guidance.
​
How quickly will I see results?
Many patients notice improvement within the first 1–3 sessions, especially with pain, stiffness, or difficulty with daily tasks.
Your progress depends on:
-
Your specific condition
-
How long symptoms have been present
-
Adherence to your home program
-
Underlying factors (post-surgical, chronic pain, etc.)
Your therapist will give you a clear, realistic timeline on day one.
​
Do I need a doctor’s referral?
In Connecticut, you can start Physical and Occupational Therapy without a referral, thanks to direct access laws. Occasionally, insurance requests one for reimbursement. If you do need a referral, we’ll help you with the process.
​
What types of conditions do you treat?
We treat a wide range of orthopedic and post-surgical conditions including:
-
Neck & low back pain
-
Shoulder, elbow, wrist & hand injuries
-
Rotator cuff tears
-
Carpal tunnel syndrome
-
Tendonitis & nerve irritation
-
Hip & knee pain
-
Joint replacements
-
Fractures
-
Trigger finger
-
Balance or mobility changes
-
Post-op protocols
-
Sports injuries
Unsure if we can help? Reach out — we’ll happily guide you.
​
How do I get started?
It’s simple. Click the “Book a Consultation” button and select in-home or virtual care.
We’ll follow up promptly to confirm details and schedule your first session.
Baytide Health Referral Program
Already had services with Baytide Health?
Refer a friend to get 20% off your next appointment.
​
Credit valid after your referrals first appointment. Valid on in-person services. Excludes Baytide Body. Must be used within 6 months.
Notice of Privacy Practices
​
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Personally identifiable information about your health, your health care, and your payment for health care is called Protected Health Information. We must safeguard your Protected Health Information and give you this Notice about our privacy practices that explains how, when and why we may use or disclose your Protected Health Information. Except in the situations set out in the Notice, we must use or disclose only the minimum necessary Protected Health Information to carry out the use or disclosure. We must follow the practices described in this Notice, but we can change our privacy practices and the terms of this Notice at any time. If we revise the Notice, you will receive the new version of the Notice of Privacy Practices. You also may ask for a copy of the Notice by calling us at (860)809-5811 and asking us to mail you a copy or by asking for a copy at your next appointment.
Uses and Disclosures of Your Protected Health Information That Do Not Require Your Consent We may use and disclose your Protected Health Information as follows without your permission: For treatment purposes. We may disclose your health information to doctors, nurses and others who provide your health care. For example, your information may be shared with people performing lab work or x-rays. To obtain payment. We may disclose your health information in order to collect payment for your health care. For instance, we may release information to your insurance company. Appointment reminders. Our practice may use and disclose your PHI to contact you and remind you of an appointment. For health care operations. We may use or disclose your health information in order to perform business functions like employee evaluations and improving the service we provide.
When required by law. We may be required to disclose your Protected Health Information to law enforcement officers, courts or government agencies. For example, we may have to report abuse, neglect or certain physical injuries. For public health activities. We may be required to report your health information to government agencies to prevent or control disease or injury. For health oversight activities. We may be required to disclose your health information to government agencies so that they can monitor or license health care providers such as doctors and nurses. To avert a threat to health or safety. In order to avoid a serious threat to health or safety, we may disclose health information to law enforcement officers or other persons who might prevent or lessen that threat. For fundraising purposes. We may use certain information (such as demographic information, dates of services, department of service, treating physicians, and outcomes) to send fundraising communications to you. However, you may opt out of receiving any such communications by contacting our Privacy Officer (listed below) and your decision to opt-out will have no impact on your treatment.
Uses and Disclosures of Your Protected Health Information that offer you an opportunity to object In the following situations, we may disclose some of your Protected Health Information if we first inform you about the disclosure and you do not object: To your family, friends or others involved in your care. We may share with these people information related to their involvement in your care or information to notify them as to your location or general condition.
Uses and Disclosures of Your Protected Health Information That Require Your Consent The following uses and disclosures of your Protected Health Information will be made only with your written permission, which you may withdraw at any time: For research purposes. In order to serve our patient community, we may want to use your health information in research studies. Without your permission, we will not send you mail or call you on the telephone in order to urge you to use a particular product or service, unless such a mailing or call is part of your treatment. Additionally, without your permission we will not sell or otherwise disclose your Protected Health Information to any person or company seeking to market its products or services to you.
Confidential communications. You have the right to request that our practice communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a type of confidential communication, you must make a written request to Allison Zipser (860)809-5811 specifying the requested method of contact, or the location where you wish to be contacted. Our practice will accommodate reasonable requests. You do not need to give a reason for your request. For any other purposes not described in this Notice. Without your permission, we will not use or disclose your health information under any circumstances that are not described in this Notice.
Your Rights Regarding Your Protected Health Information You have the following rights related to your Protected Health Information: To inspect and request a copy of your Protected Health Information. You may look at and obtain a copy of your Protected Health Information . To request that we correct your Protected Health Information. If you think that there is a mistake or a gap in our file of your health information, you may ask us in writing to correct the file. We may deny your request if we find that the file is correct and complete, not created by us, or not allowed to be disclosed. If we deny your request, we will explain our reasons for the denial and your rights to have the request and denial and your written response added to your file. If we approve your request, we will change the file, report that change to you, and tell others that need to know about the change in your file. To request a restriction on the use or disclosure of your Protected Health Information. An exception is that we must agree to a request not to send Protected Health Information to a health plan for purposes of payment or health care operations if you have paid in full for the related product or service.
We cannot limit uses or disclosures that are required by law. To request confidential communication methods. You may ask that we contact you at a certain address or in a certain way. We must agree to your request as long as it is reasonably easy for us to do so. To find out what disclosures have been made. You may get a list describing when, to whom, why, and what of your Protected Health Information has been disclosed during the past six years. We must respond to your request within sixty days of receiving it. The list will not include disclosures made to you or for purposes of treatment, payment, health care operations if we do not use electronic health records, our patient directory, national security, law enforcement, and certain health oversight activities. To receive notice if your records have been breached. We will notify you if there has been an acquisition, access, use or disclosure of your Protected Health Information in a manner not allowed under the law and which we are required by law to report to you., We will review any suspected breach to determine the appropriate response under the circumstances.
To obtain a paper copy of this Notice. Upon your request, we will give you a paper copy of this Notice. If you have any questions about these rights, please contact us. How to Complain about Our Privacy Practices If you think we may have violated your privacy rights, or if you disagree with a decision we made about your Protected Health Information, you may file a complaint with Allison Zipser. We will take no action against you if you make a complaint to either or both of these persons. How to Receive More Information About our Privacy Practices If you have questions about this Notice please contact Allison Zipser.
Right to Good Faith Estimate
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items of services. This includes related costs like medical tests, equipment and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day for you are scheduled for your medical services. You can also ask your health care provider and any other provider you choose, for a Good Faith Estimate before you schedule and Item or service
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059